Refund policy
Return Conditions
- Items must be in their original, unused condition and in the original packaging.
- A receipt or proof of purchase is required for all return requests.
- Returns are accepted within 30 days from the date of purchase. Returns or exchanges cannot be processed after 30 days.
Return Shipping Costs & Fees
- For returns due to personal reasons (e.g., change of mind): Customers are responsible for the return shipping cost, charged according to the logistics company you choose. We will also charge a 10% restocking fee based on the item's price.
- For returns due to our error (e.g., wrong item or damaged product): Customers are not responsible for return shipping costs.
- Note: Shipping costs are non-refundable. If a refund is issued, the restocking fee and the cost of return shipping (if applicable) will be deducted from the refund amount.
Refunds
- After we receive and inspect the returned item, we will notify you by email whether your refund has been approved.
- If approved, the refund will be issued to your original payment method within several business days.
Delayed or Missing Refunds
Please first check your bank account and allow time for your credit card company’s processing. If you still haven’t received your refund, contact: Email: support@urdice.com
Special Clauses
- Discounted Items: Discounted items are non-refundable. Refunds are only available for full-priced items.
- Exchanges: Exchanges are only offered for defective or damaged items. To request an exchange for the same item, please email: Email: support@urdice.com
- Shipping Time: Shipping time for exchanged items may vary depending on your location.